About Us

Crystal Integrated IT Solutions was established in 1998 and is well-known and highly respected within the small to medium business community of the Gold Coast and Brisbane.

The team at Crystal has a vast range of knowledge and experience in traditional on-premise and cloud computing solutions, ensuring that we can provide you with a total end-to end solution.

We aim to provide same-day on-site service and provide the highest quality of IT productsIT services and IT support to help you and your team, no matter how big or small you are.

Our Core Values

Honesty & Respect

As a business, we understand the importance of being absolutely honest with our customers when providing service and advice. We treat every customer with the same level of respect and dignity as we would our family and friends, and see every job as another opportunity to re-win our client’s trust, their business and their referral to others.

Integrity & Accountability

We value the spoken word. If we say we will do it…it will be done! We attach great value to following up on our commitments and undertakings, and understand the impact and the negative impression left, if we do not. So we expect ourselves to step up and follow through on our promises and our undertakings to deliver the best possible service. We also understand that we are human and occasionally get it wrong, but we are able to acknowledge our mistakes, and make good on them.

Value & Satisfaction

We strive to offer a service which represents the right balance between outcome and cost. We are not the cheapest but nor are we dear for the level of experience, knowledge and skill we bring to each job. We prefer to offer advice which is best for the longer term, than to offer cheaper, short term “band-aid” solutions, but we understand that everyone has a different budget, and our objective is to find a suitable solution within the allotted budget for each situation.

People

We understand that our staff are the foundation of our business. They dedicate themselves to our customers, and often do so by working late into the nights and on weekends, sacrificing time with their families – such is their loyalty and devotion to getting the job done promptly. We also recognize that our customers are the lifeblood of our business, and that without them, we could all pack up and go fishing.

Why Choose Us

1. We Come To You

We come to your home or office, and fix the problem on the spot.

2. Same Day Service

Have an urgent problem? Same-day service is almost always available.

3. Fixed Right, the First Time

All work is guaranteed, so you can be confident it will get done right.

4. Extremely Competitive Rates

You won’t find any other company with our level of expertise, matching our prices.

5. PCs, Macs, Laptops & Servers

Expert technicians that can work on all of your technology.

6. Specific Appointment Times

No waiting around all day! We make a specific appointment time with you.

7. No Jargon, Just Plain English

We use language that normal people understand!

8. Highly Experienced Techs

Our staff are all highly qualified, experienced & very professional.