Goldlinq

I would like to take this opportunity to endorse the IT services of Crystal IT Solutions, who tendered for, and won the right to build and support the Goldlinq computer network.

GoldLinQ is responsible for the design, construction, operations and maintenance of the Gold Coast’s light rail system – the largest public/private infrastructure project the Gold Coast has seen. We are also responsible for maintaining up-to-date briefs with Government and other major stakeholders, and so, we have a critical reliance on our IT systems, in terms of functional reliability, uptime and data accessibility, from both inside the office and when on the road.

Crystal IT were responsible for building our entire IT network from day one, and continue to provide us with a fantastic level of ongoing support on a monthly basis. We know that we can call on them at any time and get the answer or solution we need, with a minimum of fuss, and for us, that is Gold!

A professional outfit who know their stuff and have the right attitude.

Jason Ward – Communications and Stakeholder Director

Marina Mirage Centre Management

We have had Crystal IT looking after the IT network and computer systems of the centre, for many years and have found their level of service, their responsiveness and their attention to detail, nothing short of exemplary. We have never had an issue which their staff could not resolve within a short space of time, and the staff are always very polite, professional and on-time. Its great to know that their support is just a phone call away. I have no hesitation in recommending Crystal IT to any company  looking for a reliable IT outfit to look after their computing needs.

Greg McGuire – Operating Manager-Marina Mirage Centre Mangement

HILLS Health Solutions / Hospital Television Rentals

“Hospital Television Rentals engaged Crystal IT to undertake the support and management of our Gold Coast, Head Office IT infrastructure nearly 12 months ago (December 2011) and we have been absolutely delighted with the service we have received from everyone at Crystal IT since then. Not only have they become a valued and reliable service provider to us but Mark and his team have become trusted and very much appreciated advisers to myself and our Company as we move forward with our national IT reforms and the introduction of new technologies. I would like to extend my personal thanks to Mark and all at Crystal IT for the service we have received and would not hesitate to recommend them to anyone considering an IT support company.”

Jim Morley – National Manager, IT&T

Harcourts

“Crystal IT was recommended to us as we were having continual problems with our IT. We have used them ever since and they are amazing. They sorted out all of our problems and we rarely have any issues. If we do, they are straight onto it and they fix it. They understand our systems and they have a wealth of knowledge about IT. I wouldn’t use anyone else. They are great people to deal with.”

Wendy Lenaghan, Director, Harcourts Broadbeach-Mermaid Waters.

Ray White Real Estate

Mark Chaberman and his team at Crytstal Integrated IT Solutions have been our IT specialists for the last 8 years. In that time, we could not speak more highly of the level and quality of service provided. Mark and his staff have always been readily available, many times generously solving our IT problems over the phone without needing to visit. It has been a most reassuring experience dealing with people who are quick to respond, professional in their approach and experts in their field of endeavour.

Paul Chard – Principal

Rightway Driving School

We would like to recommend Mark and the team at Crystal IT to look after your IT needs. We have found them to be professional, reliable, knowledgeable and extremely honest. In addition, they have the ability to quickly respond to any issues that may arise.

They have the unique ability to explain complex IT issues in terms that the average person can understand. When taking us on as new clients, they took the time to get to know our business and needs, before recommending solutions.

We are happy to take any calls for a personal referral.

Howard Dennerstein – Managing Director

Jim’s Pest Control

Crystal IT have helped us to create a seamless cloud based communication channel for our franchise network. Spanning across Australia we now have cloud based data storage solutions right through to integrated franchise CRM and email systems. When you call Crystal IT you will always get more than you expected.

Gordon Johnston – Regional Franchisor QLD, SA, NT, Northern NSW

The Holiday Club

Crystal IT have been a great find for our company, they are prompt and extremely professional, both rare commodities in business. One of the best things is that they explain what they are doing, why and in as much detail as I am capable of absorbing, how, which is fabulous because it teaches and also ensures that we are happy with what has been done and aids in understanding the necessity to have done it. They discuss the options, the expected outcomes and proposed future growth required to maintain optimal outcomes.

Liz Molloy – Administration Manager

VIA LA MODA

We started using Crystal IT after a couple of years of having established our business’ in Australia. I was lucky enough to come across Mark and his team through the yellow pages after having run into some problems with our computers which were supplied and set up thought another dealership. Having had experience with numerous IT specialists overseas as well as for a couple of years in Australia. I knew that for our IT requirements to run smoothly, we would have to find one company which we could establish a long term relation with. This requirement was critical for us as we don’t want to have different people attending to our computer problems, each having to re-learn our systems every time, or worse, fix one thing and put something else out. We are very pleased to have established such a relationship with Crystal IT. I challenge anyone to find a better IT operator than Mark Chaberman, He and his team at Crystal IT offer a superior level of service, complimented by very high expertise and knowledge in their field. They have established systems to ensure all tasks follow a routine procedure thus eliminating the risk for omissions or errors. Just as one should regard their general practitioner as the captain of their ship when it comes to their health, making their doctor their first port of call when they don’t feel well, I call on Crystal IT first when it comes to computer or IT matters. Their professionalism is unsurpassed, with a great depth of knowledge in all matters related to computers. They cut through all the technical jargon which has to be understood when systems from various suppliers have to be compiled and present the whole complex scenario in terms which can easily be understood so that the correct decisions can be made. An important factor by which I grade any supplier is their efficiency and ability to follow through on their promises. Crystal has never let us down, and has gone beyond expectations on many occasions.

Tito Gonzalez – Director

Gotzinger Small Goods

Crystal IT have been our IT support team for the past 14 years and have grown with us from the time we were a small operation to the present, where we are Australia wide. Over that time, our IT needs have been ever changing and the Crystal team have been there to provide new solutions to cater to our growing demands and staff numbers. We have never had a major or minor system crash resulting in any downtime or lost data, and I attribute this to Crystal’s great maintenance of our systems. Most recently, they managed the whole project of migrating us to the cloud, and I have to say, that the entire experience was a painless one, which went off without a hitch. We now have a number of added features which we couldn’t achieve when we were based on-premises, and furthermore, our IT budget has seen a significant reduction in hardware expenditure and we will see the benefits for a long time to come. I have no hesitation in highly recommending their prompt and professional services.

Michael van der Drift – General Manager

Skinner Hamilton Accountants

Mark, Sarah and the team at Crystal IT are our go-to people for all our IT needs. Mark evaluated our existing system when it was due for an update, provided a logical, cost-effective solution, and our IT has never run better. Since being under the care of Crystal, we’ve had absolutely minimal downtime which is critical to our business. We know we can always get an honest appraisal of a situation from them and will always be told if we don’t really need something – totally refreshing! We can’t recommend them highly enough, and in fact do refer many of our valued clients to them as we feel they’re a true business partner. We had tried the services of a number of IT providers in the past, and Crystal is so far superior to any other that we’ve never looked back. Reliable, honest, efficient – they’re the best out there.

Jason Skinner – CEO

Freshzest Pty Ltd

As an SME, operating over several sites and relying heavily on computers and the information they generate for all aspects of our business, data security and reliable backup are fundamental.  We initially signed up with Crystal IT many years ago, purely to provide us with an off-site backup. The costs are negligible, particularly in the light of the risks against which they insure. While we only signed up for an off-site backup service, we have been surprised how we have used the service. Not only has it ‘saved us ‘on one occasion by enabling us to be up and running pretty much straight away after a crash, but it has given us remote access to last night’s backup to access files we were not able to access any other way, immediate restoration of files accidentally deleted and also served as a ‘virtual server’, storing data during a longer term outage. Mark, Sarah and their team provide a prompt and professional service, assisting us with other issues at times unrelated to the service we purchase. We sleep better at night knowing that Crystal IT are working away taking care of the day’s data, preserving and securing it for us.

Robert Hayes – Director

SCODY Pty Ltd, Manufacturers of High Performance Clothing

Crystal installed and maintain our terminal and exchange servers. We rely on them for practical advice and quick response to any issues. All the Crystal staff that we deal with are extremely knowledgeable in their field and are great to deal with. As our business has grown Crystal have helped us to update our computer capabilities and provide a computer infrastructure that has kept up with the business in an affordable and practical way.

Bernard Schreiber – Managing Director

Miami & Nerang Power Tools

The Team at Crystal IT are just the best! They really know their stuff and nothing was too much trouble. Their manager, Mark, is a great communicator. He clearly and carefully explained where we were with our system and offered us options on the best way to fix our issues. Best of all, not only did everything go to plan but the bill was exactly as quoted! I will definitely be using Mark and the Crystal IT team from now on.

Russell Pavey – General Manager

Hayman Homes

“We have been using Crystal IT for some 10 years in our construction business. During this time our needs have grown and changed. All of this change has been made possible and smooth by Crystal providing the best solutions and equipment, as well as the changeover. I have never during this time considered using another company, as service has always been nothing short of excellent, 100% recommendation comes from Hayman Homes.”

Maree Anderson – Managing Director

Exodas Pty Ltd

“Crystal IT have supported Exodas Pty Ltd from Building Servers to everyday minor phone support. They took time to understand our issues, gained a thorough understanding of our set-up, our plans for growth and our needs going forward. They have a friendly, professional and business focused approach and no job is to big or to small. They also spotted opportunities for us to take advantage of our existing IT systems and gain efficiencies with little or no additional investment. Exodas needed an IT company that could take phone calls and assist with problems almost immediately, Crystal IT have performed above and beyond our expectations. Without Crystal IT Exodas would not have the IT systems it currently has, nor the day to day IT expertise that we require to run a busy Transport Company.”

Abigail Channell – Chief Financial Officer

Sempre Vero Lawyers

We have had a close association with Crystal IT for a number of years. Their prompt, efficient and excellent service has provided a strong backbone for our firm’s IT setup, installing our server, intranet, individual computers and ongoing maintenance. Their rapid response to distressed calls for emergency assistance due to crashes or invasion by Trojans has been immaculate. Head-honcho Mark is creative and comprehensive in his knowledge, investigation and execution. He explains technical mysteries in plain English such that a layperson can understand. He also has a font of insight and opinion regarding great places to visit, great places to eat and great wines.

Julie Falcke – Principal Solicitor

Brims Tweed Frames and Trusses

For the past eight years, I, Debra Gilles Director of Brims Tweed Frames and Trusses P/L have used Crystal IT Solutions for all Company sites to build and network its business as it has grown over the years. In the eight years I have found Mark and his team professional & trustworthy. In events of emergencies, Mark has always been very quick to respond even after hours to find & locate the problem. What makes this Company stand out from the rest is the professionalism and care with follow up phone calls & emails. The team at Crystal IT Solutions are a warm friendly team to deal with & I have no hesitation to highly recommend any business if they require Computer and Technical advice for their business.

Debra Gilles – Director

Sage Insights

The team of Crystal IT Solutions have provided an excellent service for all my computer, back up and technology needs since 2004. I am an extremely happy customer. I trust their advice as they have my business needs as their focus – they provide easy to use systems, affordable prices with very, very easy to understand explanations.

Mary Saunders – Managing Director

Rydon Group

Being a business systems consultation company we need to make sure we offer our customers the latest in business infrastructure technology whilst also providing them with a robust framework to ensure the overall package is the most efficient whilst also being the most stable. Using the guidance, support and back up from Crystal IT we have found them to be a perfect supply partner for our business model. Mark and his team also have regular contact with our customers and the feedback we get is always excellent.

Gordon Johnston – Managing Director

Niecon Plaza Medical Centre

Having worked in the IT industry for over twenty years I am please to write this recommendation for Crystal IT. The staff are very thorough, pay attention to detail and have an excellent working knowledge. Their prices are very competitive and their support services are second to none. Thanks Crystal IT.

Raj Haikerwal – Business Development Manager

Professional Taxis

Crystal IT integrated Solutions have being our IT support provider for over 4 years and have offered professional, friendly and help staff each and every time required. We would not hesitate to recommend Mark and the Team to any other business, or organization looking for IT support.

Zara Trengrove – Operations and Management

Cardno HRP Shaping the Future

Crystal IT have been our supplier of computer equipment and onsite support for over 6 years. During this time Mark and his team have always made themselves available to us whether it be onsite or remotely, in a timely manner. Crystal have proven over the years to be trustworthy, efficient and very reliable. In an office environment that relies heavily on our computer systems being in excellent condition, this is very important to us. The service provided to us by Crystal IT has been outstanding and we would highly recommend them to anyone requiring an IT specialist.

David Ransom – Principal

Chevron Renaissance

Many thanks to Mark Chaberman and his team at Crystal IT, we have used their services for the last few years and have found them to be quick to respond and extremely knowledgeable in their field.

We recently commissioned them to upgrade our system, Mark and his team carried out the installation in a speedie, professional and problem free manner.  We look forward to many more years of their service.

Emily Scott – Administration Manager

Flim Flams – The Party Shop

We have been using Crystal IT’s services for approx 10 years and they have always been extremely helpful, professional and pleasant to deal with. The knowledge of Mark and his staff is always second to none and they have always been able to help with a solution that has met our standards, needs and budget requirements. All the staff from Crystal IT are extremely prompt and will always be onsite ASAP and will stay until the problems are resolved. We would not hesitate to contact Crystal IT for any of our computing needs.

Heather Plews – Owner

Coastal Dental Care

The Crystal IT team have looked after all our 13 dental surgeries for the past 14 years, and we have never had an IT issue in all that time.The staff are all very knowledgeable, trustworthy and have always been super responsive to any of our needs.We receive proactive recommendations in sourcing the right hardware and software, and I am comforted to know that our systems are securely protected with the very best antivirus and cloud backup solutions.They have been invaluable in ensuring the smooth operation of my business and I would highly recommend their services.

Franck Page – Director

Centa Shopping Center Management

We found Crystal IT through a word-of-mouth referral in 2010 and we haven’t looked back since. We needed an I.T. Service Consultant who could service our I.T needs for our Brisbane and Gold Coast offices, and Crystal IT had the ability to do so. The team at Crystal IT are diligent, efficient and very helpful. We would definitely recommend Crystal IT to all of our friends and business associates.

Jason Yuen – CA Group Financial Controller

Mavis’s Kitchen & Cabins @ Mr Warning

Thank you!!!! This is just a short note to express our sincere thanks & gratitude for all of the support we have received over the last 10 years when we operated Harley Street Brasserie in Labrador-Gold Coast. Also a particular thanks for all of the help in re locating our office & all our IT solutions, from the Gold Coast to Mt Warning in Northern NSW. Last year – 2007. We have been totally amazed with the level of support we have received from you. And we would like to thank you for the following. Thanks for giving us advice & installing

  • A complete Network for our Computer system for the Restaurant, Cabins & House
  • Installation of our VOIP Phone system
  • Arranging a contact to repair our PABX System after the floods in January 2008
  • Arranging the purchase of our Laptop computers & Peripherals
  • Arranging the purchase & Installation of New Printers
  • Installing Wireless networks for Guests in the cabins

We have always believed that you can solve All of our IT needs & your level of Service is exceptional, ie. – we are always able to call you if we have problems with our system!! You are always able to solve these issue. I would recommend your organisation to any prospective clients & would be happy to offer a reference if required. Mark & Sarah, Many Thanks & we are looking forward to working with you in the future!!

Peter Clarke – the owner of Mavis’s Kitchen and Cabins at Mt. Warning

Lobbezoo Commercial & Property Lawyers

I have dealt with Crystal IT and its managing director, Mr Mark Chaberman, for over ten years during which Crystal IT has

  • Supplied and installed a number of desktop computers:
  • Arranged for the transfer of data from superseded machines:
  • Supplied and installed a range of peripherals:
  • Most recently (in April of 2007) supplied and installed a sophisticated server for my business as a precursor to a major software upgrade.

At all times I have been delighted with the quality of service provided by Mark and his team. This includes the speed and comprehensiveness of their response to the initial order for any supply of equipment or service and rectification of problems that arose during this process. I have always found Mark and his team very professional, a critical point when dealing with processes involving IT issues that are usually beyond the comprehension of laymen. Overall I have always been very satisfied with the performance of Mark and his team and have no hesitation in recommending Crystal IT to any business seeking a solution to any IT issue or problem.

David A Lobbezoo – Director

I Want That Design

“ServiceM8 has certainly changed our business. It has given us the flexibility to expand whist having more control over the day to day operations & scheduling of staff jobs. To date we have saved $38,000 in replacing staff since implementing ServiceM8.”

Lisa & Cameron Yarker – Founders

The Medical Sanctuary

Crystal IT have provided our business with IT support for since 2008.Mark and his team have always been extremely competent in the performance of their work; Every member of the Crystal team is professional, honest and reliable.

The advice they provided is thorough and easily understandable. Their call out response times are rapid and they conduct their work in a swift manner ensuring minimal interruption to business. They are always flexible and adaptable to our needs as a business.

I would have no hesitation in recommending Crystal IT to any Business and indeed have on many occasions have done just that. I feel secure that my businesses IT support is in safe hands with Crystal IT.

William Powell – Managing Director

Freshzest

“We only signed up for an off-site backup service, and have been surprised at just how much we’ve used it. Not only has it ‘saved us ‘on one occasion by enabling us to be up and running pretty much straight away after a crash, but it has given us remote access to last night’s backup to access files we were not able to access any other way. Mark & the team provide a prompt and professional service. We sleep better at night knowing that Crystal IT are working away taking care of the day’s data, preserving and securing it for us.”

Robert Hayes – Director

Yuen’s – Fruit & Vegetable Specialists

“We have been a user of Google Apps for nearly 3 years. The recommendation by Crystal IT for the change over was one of the more successful business decision we have made. The flexibility and functionality of the program have no doubt dramatically improved the daily admin management of our business. I would highly recommend the change over! “

Jenny Yuen – Managing Director

Skinner Hamilton

“We have spent countless dollars over the years in computers and software to run our own system. Until we saw what Google Apps and Crystal IT could do for our practice. By moving our emial, calendars and our in house document management to the cloud via Google apps. We are now not only saving money but also saving from the efficency gains. Mark and his team assessed our needs, offerred ideas to enhance them and delivered a seamless changeover. “

Jason Skinner – CEO

I Want That Design

“We have been using Google apps for the past 15 months and have found it a great feature to our business. With offices in Australia & Los Angeles it gives us great flexibility to having accesses to all company information, files & data in one secure location anywhere in the world. More importantly in this day and age is its 99.9% security & reliability & ticks all the boxes as a great app. for any business owner/operator on the go.”

Lisa & Cameron Yarker – Founders

Taberco Engineering & Construction

The efficient management of information and communications in a timely manner has been a requirement of business as long as there has been business!

What has changed in recent years is the volume of information to be processed and the expectation for instant communication – and still all to be done in a timely manner.

Crystal IT, through the Google Applications of Drive, Mail & Calendar has taken the speed and processing of our business information & communications to a new level, equal to and exceeding the expectations of the industry we operate in. Their expertise, determination and willingness to accommodate our individual requirements, are the qualities for which we have no hesitation in recommending to prospective clients.

With information and communication, it’s a classic “sink or swim” situation, don’t drown in the burden of modern expectation-learn to swim!!!

Paul Taber – Director 

The Holiday Club

The Best Customer Service I have EVER Experienced! Our company’s transition to Google Apps came about unexpectedly, when our 9 year old mail server crashed. The speed and responsiveness of Crystal IT was amazing and they had us setup and migrated to Google Apps the same day. The entire team at Crystal were and are, an absolute pleasure to work with! They are always available to help and were very patient with my millions of questions. I wish every company had someone like Crystal to show them the true meaning of customer service. The transition to Google Apps has transformed the way that we do business and allows us to be far more responsive to client requests and with access to all our files, emails and contacts, I find that we are now far more efficient. I wish I could give more than 5 stars because Crystal IT were off the charts – awesome!!!

Liz Molloy – Administration Manager

Gotzinger Small Goods

“Crystal IT and their Google Apps solution have been able to provide us with online, easy to use set of collaboration tools that are available anywhere on any device. This allows us to securely share information in a way that works best for our business. Our employees can now work and share material with the security of Google Drive seamless cloud based backup”

Michael van der Drift – General Manager

Spartan Hall – Construction Services Pty Ltd

Our company implemented the Replic8 cloud backup a few years ago to provide peace of mind. The service has now saved our bacon on two separate occasions due to lost or deliberately deleted data. Without this recovery service, we would have been in dire straits. For the small price we pay, it really does provide a great level of protection.

Russell Hall – Managing Director

Quantum Health Services

Mark and his team provide exceptional service oriented business solutions in the IT industry, delivering innovative programs to suit your business requirements. Mark and his team at Crystal IT have consistently provided my business with all the support and up to date advice I have needed in the 8 years they have been my go to IT solutions people.

Linda McClure – Director

Nippon Tradings International / Japan Real Estate Property Investments

I’ve had the pleasure of dealing with Mark Chaberman (owner of Crystal IT), for the better part of nine years, and recommend him and Crystal Integrated IT Solutions wholeheartedly. Mark’s endless depths of knowledge in all things IT, thoroughness, professionalism and unparalleled integrity and patience are all top-notch – he is the personification of that rare and much sought after combination – technical expertise and outstanding service philosophy – I vouch for him and his services unreservedly.

Ziv Nakajima – Manager (Asia/Pacific)