Computer Problems?

We specialise in providing computer repairs and upgrades,

at very competitive prices.

We can fix your PC, Mac or Laptop today!

book-job-online-now-clear-blue

The majority of our staff have 15 years experience in the IT industry

and are competent at resolving a wide range of computer related issues.

Got computer problems?

We can fix them!

Our mobile technicians come to you and will fix most problems on-site, same day.

If your computer requires some extra speed or you need to upgrade to a newer computer, our expert advice can save you lots of money and ensure you get the right system for your needs.

We build custom made computers and servers, and stock a large selection of laptops, peripherals and networking equipment. Speak to our friendly staff to discuss any of your hardware needs.

Do you have a computer that is misbehaving, running slow or not working as it should? Software applications that are crashing or Windows not booting up?

Our techs have seen it all before…

Got a virus or constant pop up that’s preventing you from using your system?

Crystal staff are expert at cleaning systems which have been infected with all types of viruses and bugs…and we can recommend how to stay protected.

We deal with internet drop outs and wireless internet issues everyday. So if you’re experiencing these sorts of issues, call us we’ll iron out your problems with a minimum of fuss. Our staff carry all the right testing equipment and parts in case you need new hardware.

Contact our Service Department on 07 5527 7887 or click here to book a job on-line book-job-online-now-clear-blue

On-Site Computer Repairs – We Come To You!

Crystal IT offers on-site computer repairs and IT support services for home and business users…

We carry a large array of parts and components allowing us to get you up and running without the need to take your computer away or make a return visit (in most cases).

Our-Goal

Our Goal

To get you up and running as quickly as possible, with a minimum of fuss, and to recommend any solutions that can improve your IT experience.

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Our Services

Crystal IT provides a full complement of computer services catering to the needs of business owners and home users. We have a team of qualified Computer Technicians who specialise in dealing with basic computer issues, right through to complex IT network environments. We understand business needs, and strive to have a long term relationship with clients.

We Offer:

General Computer Service & Maintenance

On-site Computer Repairs – Home or Office

Data Migration

Software Installation

Internet and Email Setup and Assistance

Networking & Wireless Setups

3G/4G Mobile Installation and Setup

Antivirus Installation and Upgrade

Spyware and Virus Removal

Data Backup Solutions

Consulting on buying or upgrading your IT hardware or software systems

Laptop Repairs

Hardware Upgrade

If your computer isn’t that old and just needs a little bit more “grunt”, or one of the internal components just can’t cope with the added strain of what you’re throwing at it, then performing a small, low-cost upgrade may be just the thing your computer needs.

We regularly save our clients hundreds of dollars by suggesting a small upgrade, rather than replacing their entire system.

Upgrade Examples

Some examples of recent upgrades we have performed for customers include:

Ram

Extra memory:

the addition of extra RAM for $50, result in a performance boost of 30%.

graphic

Replaced existing graphics card:

customer spent $100 on a better graphics card and was able to play the game she wanted without the game freezing up.

HDD-SSD.

Replaced existing hard drive:

we replaced the customer’s existing mechanical hard drive with a Solid State drive for $150 which delivered a 100% boost to performance, and used their old drive for a new backup system.

MotherBoard

Replaced motherboard:

discovered a blown capacitor in the customer’s 18 month old motherboard, and supplied a replacement for $100, saving the customer from going out to buy an entirely new system.

Dual-output-Video-Card

Installed a dual output video card:

this provided the customer with a dual screen solution for under $100 (2nd monitor excluded).

Of course, if you do need an entirely new system, Crystal IT can custom build a new systems to suit your needs. Feel free to discuss the options with our friendly staff.

New Systems & Laptops

We realize that a “one size fits all” approach usually ensures that you won’t get the right computer for your needs, that’s why at Crystal we custom build our own PC’s and workstations to suit the needs of every customer, based on their individual needs. And if it’s a laptop or tablet you require, we will assess the processing power and capacity you require and choose a brand and model to suit.

Whether you need a low-cost entry-level workstation for performing basic administrative functions right through to high-end super fast systems for gaming, graphic design or CAD, we can tailor-make a system to suit your needs.

Why Buy From Us:

There are a number of good reasons why you should consider buying your system from us:

We take the time to analyse your needs and custom build systems to suit.

We deal with computer repairs every day, and so we know which brands and models are the most reliable and which ones aren’t. So we only use the parts which we know perform reliably with low failure rates.

Our custom built systems are so reliable that we received an award from the Australian Resellers Association for having the lowest failure rate (we were rated in the top 5% for reliability Australia-wide).

Because we build the systems ourselves from parts we stock, in the rare case that you experience a hardware malfunction, we can perform on-site repairs and bring the right parts with us, to get you back up and running really quickly, without the inconvenience of having to bring your system to us.

What We Offer:

Computer Hardware:

Servers, Workstations, PCs, laptops & tablets.

Peripherals:

Printers, Scanners, Multi-functions.

Networking Equipment:

Hubs, Switches, Routers, Firewalls and Wireless equipment.

Wireless Solutions:

Traditional wireless equipment and enterprise-grade unified wireless solutions.

Software:

All Microsoft Windows and Office Products, Trend Micro security products, and a large selection of other software.

Backup Systems:

Off-site Backup and Local backups – Tape, Hard drive, NAS, USB, etc.

Point Of Sale:

Cash drawers, Docket printers,  Bar-code scanners, and lots of other POS stuff.

Power Protection:

A large variety of Uninterruptible Power Supplies (UPS).

Resolve Windows & Other Software Issues:

Is your computer misbehaving?

System running really slow or freezing up?

Do you have an application that just isn’t doing what it’s supposed to?

Having internet problems? Or

Having trouble connecting to a peripheral device?

Windows laptop

Lucky for you, our technicians have seen it all before. We’ve had years of experience in troubleshooting all manner of software glitches; whether it be a corruption of your Windows installation through to a specific application that won’t perform as expected or just unable to print.

We have hundreds of examples of users who have spent hours fighting with their system only to discover that the problem could be resolved in a matter of minutes by one of our trained techs. So leave the headache to us, and allow us to sort it out for you.

We Can:

Find and fix Windows problems.

Find and fix problems with other software such as Office, internet browsers, antivirus, etc.

Troubleshoot connection with peripherals.

Resolve internet connection issues.

Fix problems when emails won’t send or receive.

Improve system performance and stability by performing system maintenance and optimization (sort of like a tune up for your car).

Show you how to maintain your own system to keep it running smoothly.

Virus & Malware Removal:

Unfortunately viruses, spyware, malware and scamware are a reality of internet usage. Despite the best efforts of most users, the reality is that we all get infected at one time or another.

Our technicians spend many hours each week researching the latest threats and removal strategies. We are hugely experienced with removing all manner of viruses, and can recommend both managed and low-cost anti-virus and anti-malware solutions to reduce your risk, whether you are a home user or operate within a corporate environment.

We Offer:

Onsite virus removal

On-site virus/malware removal.

Antivirus software

Supply different antivirus software solutions based on your needs.

Provide advice

Provide advice for reducing risk of re-infection.

On-site virus malware removal

Recommend best-of-breed antivirus solutions.

Fix Internet & Wireless Issue:

Our staff are extensively trained in configuring and troubleshooting networks & internet connections. Whether you have a small home network, large corporate network or wireless challenges, our staff are happy to assist.

Our Networking Expertise Covers The Following Areas:

New network/wireless design and configuration.

Troubleshoot network faults and outages.

Troubleshoot wireless drop outs.

Client/Server, Peer-to peer and Thin client networks.

Virtual Private Networks (VPN & MPLS).

Cabling infrastructure (Data & Phone).