Australian Consumer Law

Repair Notices

In accordance with Section 103 of the Australian Consumer Law, all repairers are required to provide the following notice to consumers before accepting goods for repair.


Loss of Data

During any service, the loss of data (information, software, settings) can occur in unpreventable and unforeseen ways. The actual process of testing, identifying & rectifying a fault can lead to loss of data and settings, for example, if there is virus present, simply turning on the item could cause (further) damage or loss of data; similarly, if the hard disk is faulty, simply turning on the item could cause loss or damage to data.

Crystal IT/CloudM8 and its staff take all due care during service, however this does NOT cover loss of data, software or settings, before, during, or after any service work. The Customer or their assigned or nominated agent is totally and wholly responsible for backing-up of data on the item prior to any service.

The Customer may ask the Crystal IT/CloudM8 technician for technical assistance in backing up their data prior to work commencing, however, Crystal IT/CloudM8 assumes no responsibility whatsoever for any such additional actions or service.


Refurbished goods or parts

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.