As a business, we understand the importance of being absolutely honest with our customers when providing service and advice. We treat every customer with the same level of respect and dignity as we would our family and friends, and see every job as another opportunity to re-win our client’s trust, their business and their referral to others.

We value the spoken word. If we say we will do it…it will be done! We attach great value to following up on our commitments and undertakings, and understand the impact and the negative impression left, if we do not. So we expect ourselves to step up and follow through on our promises and our undertakings to deliver the best possible service. We also understand that we are human and occasionally get it wrong, but we are able to acknowledge our mistakes, and make good on them.

We strive to offer a service which represents the right balance between outcome and cost. We are not the cheapest but nor are we dear for the level of experience, knowledge and skill we bring to each job. We prefer to offer advice which is best for the longer term, than to offer cheaper, short term “band-aid” solutions, but we understand that everyone has a different budget, and our objective is to find a suitable solution within the allotted budget for each situation.

We understand that our staff are the foundation of our business. They dedicate themselves to our customers, and often do so by working late into the nights and on weekends, sacrificing time with their families – such is their loyalty and devotion to getting the job done promptly. We also recognize that our customers are the lifeblood of our business, and that without them, we could all pack up and go fishing.