With one of our tailored setup and training package, you’ll be
working with ServiceM8 before you know it.
We provide easy, self-paced, pesonalised training for you and your staff.
Pick from any of our ServiceM8 setup & training options below.
Personalised
- One-on-one training
- At your own pace
- Remote sessions or we come to you
- From the comfort of your own desk
Effective
- Fast track ServiceM8 setup
- Learn in your own ServiceM8 account
- Guidance to setup best processes
- Training tailored to suit your needs
We cover
- All aspects of using ServiceM8
- Integration into your business
- Assistance with going live
- Post implementation support
The Crystal IT Training team is here to help!
From basic technical support to complete setup & training, we can get you up and running in very little time and with a minimum of fuss.
Our personalised training and consulting programs are tailored specifically to your needs and questions. We can conduct these sessions either face-to-face or online using Teamviewer (a screen-sharing program), and your actual ServiceM8 data. As it is not a group webinar following a set course, it allows for
personal interaction between you and our trainers throughout the entire session. So sessions progress at a pace that you are comfortable with. Feel free to stop and ask questions at any time, or even ask your trainer to stop and repeat certain topics to gain complete understanding.
 Initial Consulation
if ServiceM8 is right for your business |
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 Setup & Implementaiton
We ensure that your ServiceM8 account is setup correctly |
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 Customised for You
We will customise all your quotes, invoices, work orders & other forms |
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 One-on-One
Our comprehensive suite of training topics is provided to you only, to maximise your learning experience |
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 Account Integration
We ensure that ServiceM8 is talking to your accounting package correctly |
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 Multiple Participants
Allow your team members to sit in and learn at the same time – its your choice |
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 Go-Live
We’ll be there to guide you with advice to ensure that everything goes smoothly when you decide to go live |
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 Support
For anything that you need help with afterwards |
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What Clients Say About ServiceM8?
Choose from one of our packages below and save up to 25%
| ServiceM8 |
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| Starter Package |
| $1,175 |
$995 |
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What you get: |
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| ServiceM8 |
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| Business Essentials |
| $2,350 |
$1,995 |
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What you get: |
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| ServiceM8 |
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| Premium Package |
| $3,450 |
$2,750 |
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What you get: |
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Or choose from any of our individual training modules below:
| Traning Modules | Price |
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| Our personalised training modules are tailored specifically to your needs and questions. We can conduct these sessions either face-to-face or online using Teamviewer (a screen-sharing program), and your actual ServiceM8 data. As it is not a group webinar following a set course, it allows for personal interaction between you and our trainers throughout the entire session. So sessions progress at a pace that you are comfortable with. Feel free to stop and ask questions at any time, or even ask us to stop and repeat a topics to gain complete understanding. |  |
ServiceM8 Settings for ProductivityThis module aims to assist customers who have setup ServiceM8 themselves, but feel that things aren’t working correctly; or who need further assistance to configure ServiceM8 back-end settings to deliver greater functionality and optimise usage of the system.
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$150/hr |
Dispatcher Training - Getting the Basics (Max. Duration: 3 hrs)This module has been designed to teach operators how to use the ServiceM8 Dispatch Board in the correct manner in which it was designed to be used, for best efficiency. Ideal to ensure users don’t develop bad habits, you will learn:
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$450 |
Dispatcher Training - Advanced Features (Max. Duration: 3 hrs)This module builds on the items covered in the Basic training module above and will cover some of the more advanced features of the Dispatch Board, introducing a number of concepts to further enhance your productivity and efficient use of ServiceM8. You will learn how to:
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$450 |
Accounts Training (Max. Duration: 2 hrs)This module is aimed at staff who are responsible for the accounting or bookkeeping function within your business. It aims to cover all the billing and accounting integration aspects of ServiceM8 and your accounting system. In this module, you will:
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$300 |
Field-Worker Training ( Max. Duration: 2 hrs for 1 - 2 staff OR 3 hrs for 3 – 5 staff)This training module is designed to get your field workers up and running quickly so they can get back out into the field. They will be fully trained on how to use the ServiceM8 Mobile App, to complete a job from start to finish, and includes:
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$300 – $450 |
Notes regarding our Training Modules
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We also have a number of Additional Services:
| Additional Services | Price |
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Initial Consultation – ServiceM8 for New Customers (Max. Duration: 1.5 hours)Prior to commencing any ServiceM8 training, we highly recommend that all prospective ServiceM8 customers, undertake an Initial Consultation. The purpose of this consultation is to:
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$225 |
Template CustomisationIf you’d like a more professional looking quote or invoice, or need more information to appear such as terms & conditions, custom fields, or have any other changes you required, we’ve got you covered with our template customisation service.
TEMPLATE Customisation can be performed for the following templates:
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$175 each |
Forms CustomisationForms for every industry: If you’re concerned with occupational health and safety compliance or need the ability to create documents that help protect your staff and your business, then you need ServiceM8 Forms. Choose for any one of the many forms below. FORMS Customisation can be provided for any of the following:
Get a price: As prices to create forms vary quite considerably based on the level of form complexity, feel free to fax or email through a sample of any form you’re currently using (preferably completed), and we’ll let you know the cost to implement within ServiceM8. Alternatively, check out some of our sample forms which we can alter for your needs, by clicking here.
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POA |
Ad-Hoc Consulting Services (Pre-purchased in hourly blocks)For those times when you just need a little bit of help
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$150/hr |
Ad-Hoc Consulting Services (Pre-purchased in half-day blocks) - Saving of 7.5% on half-day block.For those times when you just need a little bit of help
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$560 |
Ad-Hoc Consulting Services (Pre-purchased in full-day blocks) - Saving of 15% on full-day block.For those times when you just need a little bit of help
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$1,040 |
Annual Support PlanThis is a support plan offered to Clients to provide a priority support line to assist with the general day-to day running of the ServiceM8 system. Support includes answering general or specific questions, troubleshooting issues, addition of new staff to the portal, explanation of new features and their potential benefits and providing helpful tips and guidance to use the system in the most productive way, however it is not to be used as a comprehensive or regular training forum. Support is provided either via telephone or via remote login, to satisfy a “rapid response” level of service.
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$600 pa |
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Important Notes regarding our Setup & Training Packages
1. These packages may not be suitable for companies who have unique and/or complex implementation needs, which may require a greater degree of analysis, design, customisation & training, to get ServiceM8 working suitably for them. In these cases, we would provide a custom quotation.
2. Package prices below and custom quotations are based upon the information we have received from you regarding your needs and current systems. The actual fee may vary if any of your requirements change during the engagement, or if we discover that our initial understanding of your requirements were inaccurate at the time of quoting, or if any additional work is required to bring your systems into line with ServiceM8’s requirements. These may include such items as: assisting you with correct setup of your inventory lists, upgrading your accounting system to a version compatible with ServiceM8, assisting with any local PC or general IT issues, etc.
3. Each training module is designed to run for a maximum period of time, as noted above. If at the conclusion of the allocated time, you feel that more time is needed to complete your understanding, then we are happy to continue, subject to our availability and your acknowledgment that additional fees will accrue at our standard consulting rate.
4. Up to five (5) users may participate in any training course. In our past experience, more than five participants create an unmanageable training environment, which becomes counter-productive to you. If more than 5 staff need to be trained in a particular topic, additional sessions will be required, at our standard hourly consulting fee.
Or choose from any of our individual training modules below:
Our personalised training modules are tailored specifically to your needs and questions. We can conduct these sessions either face-to-face or online using Teamviewer (a screen-sharing program), and your actual ServiceM8 data. As it is not a group webinar following a set course, it allows for personal interaction between you and our trainers throughout the entire session. So sessions progress at a pace that you are comfortable with. Feel free to stop and ask questions at any time, or even ask us to stop and repeat a topics to gain complete understanding.
ServiceM8 Settings for Productivity: $150/hr
Click to see more details
This module aims to assist customers who have setup ServiceM8 themselves, but feel that things aren’t working correctly; or who need further assistance to configure ServiceM8 back-end settings to deliver greater functionality and optimise usage of the system.
- Add-Ons
- Custom Fields
- Setup of Recurring Jobs
- Setup of Partial/Progress Invoicing
- Setup of Job Templates
- Staff Security Roles
- Job Categories
- Setup of Inbox
- Customisation of Badges
- External Calendar Sync
- Automatic Feedback requests
Dispatcher Training – Getting the Basics (Max. Duration: 3 hrs): $450
Click to see more details
This module has been designed to teach operators how to use the ServiceM8 Dispatch Board in the correct manner in which it was designed to be used, for best efficiency. Ideal to ensure users don’t develop bad habits, you will learn:
- How to Create new jobs (Quotes & Work-orders)
- How to create new, & update existing customer details
- Job dispatch & scheduling
- Queuing jobs and quotes
- Convert quotes to work-orders
- Job coordination & monitoring via the Dispatch Map
- How to Locate staff in the field in real-time
- How to use job filters
- How to print work-orders
- How to update the Job Diary & enter special instructions
- How to Create a job checklist
Dispatcher Training – Advanced Features (Max. Duration: 3 hrs): $450
Click to see more details
This module builds on the items covered in the Basic training module above and will cover some of the more advanced features of the Dispatch Board, introducing a number of concepts to further enhance your productivity and efficient use of ServiceM8. You will learn how to:
- Schedule multiple resources (scheduling for teams)
- Create and use Job Templates
- Setup Basic Recurring Jobs
- Setup Advanced Recurring Jobs
- Setup and use Badges
- Setup Job Reminders
- Automatically generate Email or SMS reminders for customers
- Setup/explain how to use the ServiceM8 Inbox
- Setup a system for customers to email purchase orders directly into ServiceM8
- Updating the Customer Diary
Account Training (Max. Duration: 2 hrs): $300
Click to see more details
This module is aimed at staff who are responsible for the accounting or bookkeeping function within your business. It aims to cover all the billing and accounting integration aspects of ServiceM8 and your accounting system. In this module, you will:
- Gain a thorough understanding of how ServiceM8 “talks” to your accounting system
- Understand which items do and which do not synchronise
- Go through the Invoice Approval process
- Learn how to vet completed jobs and send invoices to customers via email, SMS or post
- Learn how to raise partial/progress invoices
- Learn how to raise invoices for deposits
- Go through best practice for processing credits and discounts
- Discuss best practice for applying customer payments
- Go through ServiceM8 reports (if time permits)
Field-Worker Training (Max. Duration: 2 hrs for 1-2 Staff OR 3 hrs for 3-5 staff): $300 – $450
Click to see more details
This training module is designed to get your field workers up and running quickly so they can get back out into the field. They will be fully trained on how to use the ServiceM8 Mobile App, to complete a job from start to finish, and includes:
- Raise new jobs
- Create quotes in the field
- Get to jobs using ServiceM8’s turn-by-turn navigation
- Job Check-In process
- How to complete Forms
- How to complete Job Checklists
- How to add Job Completion notes, text notes & photos
- How to add charges to an invoice for parts and labour supplied
- How to reschedule jobs to self or others
- How to capture client’s signature
- Run through the Job Check-Out process, including: how to record payment methods & issue invoices (if applicable).
Notes:
- The training modules detailed above, provide a suggested training outline of items which can/will be covered within the allotted time-frame. Certain items listed may not be relevant to your business, in which case, we are able to spend more time on other items which are.
- Each training module is designed to run for a maximum period of time, as noted. If at the conclusion of the allocated time, you feel that more time is needed to complete your understanding, then we are happy to continue, subject to our availability and your acknowledgment that additional fees will accrue at our standard consulting rate.
- Up to five (5) users may participate in any training course. In our past experience, more than five participants create an unmanageable training environment, which becomes counter-productive to you. If more than 5 staff need to be trained in a particular topic, additional sessions will be required.
We also have a number of Additional Services:
Initial Consultation – ServiceM8 for New Customers (Max. Duration: 1.5 hours): $225
Click to see more details
Prior to commencing any ServiceM8 training, we highly recommend that all prospective ServiceM8 customers, undertake an Initial Consultation. The purpose of this consultation is to:
- Determine the suitability of ServiceM8 for your business, and in some cases, prevent you from implementing a system which may not be suited to your needs.
- Verify the compatibility of your current accounting system and mobile devices
- Conduct an analysis of your current business work flows
- Determine how ServiceM8 can best integrate into your business
- Determine which inefficient practices will be replaced by ServiceM8
- Document your needs for custom fields, templates and/or forms
- Assess your current method of recording inventory and advise on requirements to prepare for integration with ServiceM8
- Discuss/document any additional customer requirements, including Security Roles, Add-on features, etc.
Template Customisation: $175 each
Click see more details
If you’d like a more professional looking quote or invoice, or need more information to appear such as terms & conditions, custom fields, or have any other changes you required, we’ve got you covered with our template customisation service.
TEMPLATE Customisation can be performed for the following templates:
- Invoices
- Quotations/Estimates
- Services Reports
- Work Orders
Forms Customisation: POA
Click to see more details
Forms for every industry: If you’re concerned with occupational health and safety compliance or need the ability to create documents that help protect your staff and your business, then you need ServiceM8 Forms. Choose for any one of the many forms below. FORMS Customisation can be provided for any of the following:
- Risk Assessment
- Job Site Analysis (JSA)
- Certificate of Compliance
- Safety Certificate
- Inspection Report
- Incident/Injury Report
- Authority to Proceed
- Pre-start Checklist
- Motor Vehicle Safety Inspection
- Dial before you dig
- Authority to Enter
- And many others
Get a price: As prices to create forms vary quite considerably based on the level of form complexity, feel free to fax or email through a sample of any form you’re currently using (preferably completed), and we’ll let you know the cost to implement within ServiceM8. Alternatively, check out some of our sample forms which we can alter for your needs, by clicking here.
Ad-Hoc Consulting Services (Pre-purchased in hourly blocks): $150/hr
Click to see more details
For those times when you just need a little bit of help
- Generally used by existing users of ServiceM8 who already know the basics.
- Can be used at any time when you just need a small amount of help, training or support
- Great for when new staff have started and you don’t have the time to show them the ropes
Ad-Hoc Consulting Services (Pre-purchased in half-day blocks): $560
Click to see more details
For those times when you just need a little bit of help
- Saving of 7.5% on half-day block.
- Generally used by existing users of ServiceM8 who already know the basics.
- Can be used at any time when you just need a small amount of help, training or support.
- Great for when new staff have started and you don’t have the time to show them the ropes.
Ad-Hoc Consulting Services (Pre-purchased in full-day blocks): $1,040
Click to see more details
For those times when you just need a little bit of help
- Saving of 15% on full-day block.
- Generally used by existing users of ServiceM8 who already know the basics.
- Can be used at any time when you just need a small amount of help, training or support.
- Great for when new staff have started and you don’t have the time to show them the ropes.
Annual Support Plan: $600 pa
Click to see more details
This is a support plan offered to Clients to provide a priority support line to assist with the general day-to day running of the ServiceM8 system. Support includes answering general or specific questions, troubleshooting issues, addition of new staff to the portal, explanation of new features and their potential benefits and providing helpful tips and guidance to use the system in the most productive way, however it is not to be used as a comprehensive or regular training forum. Support is provided either via telephone or via remote login, to satisfy a “rapid response” level of service.
Ongoing Fees Charged By ServiceM8
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First 20 Jobs Every Month – FREE |  |
No Lock In Contracts |
| With ServiceM8, the first 20 jobs booked each month are free. So many sole-traders and smaller businesses, should be able to use SeviceM8 at little or ongoing cost. | There are no hidden fees or fixed term contracts and you may cancel or stop using the system at any time. Of course, we’d hate to see you go, and that’s why we charge a small nominal fee per job. | ||
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Pay No More Than 50c Per Job | |
No Up-Front Credit Card Required |
| With ServiceM8′s simple pay-as-you-go system, you get billed based on the number of jobs booked in each month. Rates start from 50c per job (and 8c per SMS) and get cheaper as you book more jobs each month. Alternatively, you may pre-purchase a batch of jobs called a “Credit Pack” from any of the Pre-Paid packs below, to take advantage of generous discounts on offer. | We want you to sign up and get started as quickly as possible, so ServiceM8 will not ask for your credit card until you go over 20 jobs in a single month. If you never go over 20 jobs, you can continue using ServiceM8 for free, for as long as you like. | ||
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Free Accounting System Integration | |
No “Per User” fees |
| While many other companies charge an additional fee for modules to integrate with your accounting package, ServiceM8 provides the most advanced 2-way integration for users of MYOB, Xero and Quickbooks Online for Free. | At ServiceM8, we don’t want you to limit the number of staff that use our system – that would be counter-efficient. It’s in our interest to see you succeed and grow – so we allow you to have as many users as you like at no extra cost. | ||
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Free iPhone/iPad App | |
No Additional Or Hidden Fees |
| There are no additional costs for users of the ServiceM8 iPhone or iPad mobile App. In fact, you can have as many users as you like. | There are no additional fees, gotchas or extra charges hidden in the fine print. At ServiceM8, we’re here to help small business, and we’d like to be a partner in your success. |
Ongoing Fees Charged By ServiceM8
First 20 Jobs Every Month – FREE With ServiceM8, the first 20 jobs booked each month are free. So many sole-traders and smaller businesses, should be able to use SeviceM8 at little or ongoing cost. Pay No More Than 50c Per Job With ServiceM8′s simple pay-as-you-go system, you get billed based on the number of jobs booked in each month. Rates start from 50c per job (and 8c per SMS) and get cheaper as you book more jobs each month. Alternatively, you may pre-purchase a batch of jobs called a “Credit Pack” from any of the Pre-Paid packs below, to take advantage of generous discounts on offer. Free Accounting System Integration While many other companies charge an additional fee for modules to integrate with your accounting package, ServiceM8 provides the most advanced 2-way integration for users of MYOB, Xero and Quickbooks Online for Free. Free iPhone/iPad App There are no additional costs for users of the ServiceM8 iPhone or iPad mobile App. In fact, you can have as many users as you like. No Lock In Contracts There are no hidden fees or fixed term contracts and you may cancel or stop using the system at any time. Of course, we’d hate to see you go, and that’s why we charge a small nominal fee per job. No Up-Front Credit Card Required We want you to sign up and get started as quickly as possible, so ServiceM8 will not ask for your credit card until you go over 20 jobs in a single month. If you never go over 20 jobs, you can continue using ServiceM8 for free, for as long as you like. No “Per User” fees At ServiceM8, we don’t want you to limit the number of staff that use our system – that would be counter-efficient. It’s in our interest to see you succeed and grow – so we allow you to have as many users as you like at no extra cost. No Additional Or Hidden Fees There are no additional fees, gotchas or extra charges hidden in the fine print. At ServiceM8, we’re here to help small business, and we’d like to be a partner in your success.
ServiceM8 Pricing
Questions
Is there a setup fee?
No. There is no setup fee for ServiceM8 if you want to do it yourself, however, there will be a Setup fee if you engage the services of a ServiceM8 Accredited Partner like Crystal IT.
My business closes for holidays. Will I be charged any fees?
No. One of the great things about ServiceM8 is that you are charged a nominal fee per job/quote. That means if you don’t book any jobs for a week, then you don’t receive any charges.
Do I need a credit card to sign up?
No, we want you to signup and get started as quickly as possible, so ServiceM8 will not ask for your credit card until you go over 20 jobs in a single month. ServiceM8 accepts payment via Paypal, Visa and MasterCard.
Can I prepay and receive a discount?
Yes, once you have a ServiceM8 account, you can pre-purchase job credit packs from within your account at a discounted rate.
Can I change my plan later on?
There are no plans at ServiceM8. At the end of each month we will tally your jobs and charge you based on the most cost effective job rate for that month, so you know you’re always getting the best price available.
Why charge per job instead of a fixed monthly fee?
We couldn’t think of a better way to show our commitment to improving your business than to charge you based on success. There’s no incentive for a fixed-fee provider to go the extra mile to assist you in completing more jobs. With ServiceM8, it’s in our interest not only for you to succeed, but to grow – and with no contracts we re-win our customers on a monthly basis.
What is classed as a Job/Quote for billing purposes?
A job or quote is any client which requests either a quote / estimate or a work order from you to deliver a service. If you have a quote / estimate which later becomes a work order, we will still only charge you one fee.
When does ServiceM8 send SMS messages?
SMS messages are only sent to customers and staff without iPhone or iPad’s, and only after you confirm the message. For staff with iPhone or iPads, push messages are sent via their internet connection free of charge.
Interested?
If you would like to find out more about ServiceM8 for your organisation, please download our Brochure for more information or complete our Online Enquiry Form and one of our ServiceM8 specialists will contact you to discuss your needs and answer any questions you have.
If you are ready to go, and want to get things happening now, please complete our online application form, by selecting the appropriate button below:
About Us
We know the system inside out! We are a specialist provider of cloud computing solutions, with over 15 years experience in IT and with hundreds of very satisfied customers. We were the first ever ServiceM8 Certified Partner and have been closely involved in ServiceM8’s development since 2010.